Psychology meets technology

After reading the book "Emotional Intelligence" by Daniel Goleman, I wanted to study psychology. His message: The best intellect is useless without an intact emotional life, because both systems, the emotional and rational, are in constant, highly complex interaction. 

A similarly exciting interaction exists between the relatively small proportion of conscious and the large proportion of unconscious processes in each of us. And the same is true for companies. From the perspective of an organizational psychologist I was able to get to the bottom of some of those unconscious processes. And as a coach I am always aiming to help my clients raise their level of self-consciousness and understanding of their own goals, strengths and mental barriers. And thereby unlock the potential for positive changes. 

In 9 years in the financial services industry  I was able to combine theory with practice as a specialist and manager. In concrete terms, this included the implementation of a global initiative for more customer focus. It brought me as an Inhouse Consultant to various European countries, the USA and Latin America and thought me a lot about successful change management and intercultural differences. After the successful implementation of the project I took over global responsibilities for the topic. 

How can customer empathy and centricity be increased in the company? The topic has also occupied me in the tech industry for almost 9 years now. And I have always asked myself how new technologies can be used for existing challenges. It doesn't matter whether it's  about an internal corporate culture change towards more customer focus or about establishing New Work concepts.